The best business advice, opinion, news and expertise in Greater Manchester and further afield.

Thursday, 28 June 2012

Guest Blog: When it comes to photocopiers, time is not the great healer


By Aaron Warham, Director of the Nationwide Association of Photocopiers and Printers (NAPPS)

The UK photocopier market has been thriving for nearly 60 years, but ask any buyer about dealing with photocopier re-sellers and they will all have at least one horror story.


The UK photocopier market is a multi billion (£) industry which sustains nearly 1000 companies, employs over 100,000 people and has an impact on every UK company. The problem however is that a small number of those 1000 companies have tainted the rest with the persistent use of unprofessional and unethical practices.

NAPPS has been set up to give the companies who are doing things correctly a chance to stand out from the rest. These are the kind of companies who do put the customer first.

All our members have to pass a rigorous UKAS backed certification process and voluntarily sign –and follow- our Code of Practice. This means that for the first time in 60 years dealers and re-sellers can gain independent accreditation for their customer service and support.

The benefit for fellow Chamber members and buyers across the UK is that they can have total trust and peace of mind when dealing with our members.

We want to give the industry a reputation that befits its importance and age. But more importantly we want to give the consumer a level of protection which they have never had.

We may be a trade association but protecting the consumer is one of our core principles. If any Chamber member wishes to confidentially discuss their thoughts, please feel free to give me a call.

Aaron Warham, Director, 07896 117 058, awarham@napps.org.uk


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